Return Policy & Shipping

Returns:

We do not accept returns but can accept exchanges if the product is in original condition within two weeks of the purchase date. Exchanges can be processed in store. 

Exchanges do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all exchanges must be prepaid and insured by you.

You are responsible for any loss or damage to hardware during return shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. 

Shipping:

Our shipping and delivery service ensures that your items are conveniently brought right to your door. If shipped via our delivery truck, items will arrive without packaging. For those shipped via Can-Par, they will come in a large box. We recommend removing the box and transporting the fire pit without it, using either two people or a dolly.

Please be advised that we cannot be held responsible for any injuries incurred during the transportation of the fire pit to its intended location.